The franchisee training program is mandatory and you are required to fulfill the requirements as outlined by the franchisor. If by the end of this training period the franchisor does not feel you are ready for business, there may be a clause stating that additional training may be required and at your expense.
Here is the actual Training Program section in the Krispy Kreme franchise agreement which has been reproduced in its whole.
Please note that Krispy Kreme has discontinued their franchising program in the United States and Canada. The sections in this agreement are for references purposes only.
Part 4, Section A: Training
Before the STORE begins operating, we will furnish training on the operation of a KRISPY KREME STORE. A training program for up to two STORE manager(s) will be furnished at our designated training facility and/or at an operating KRISPY KREME STORE. The STORE manager(s) are required to complete training to our satisfaction. Although we will furnish training to these manager(s) of the STORE at no additional fee or other charge, you will be responsible for the compensation of the manager(s) during the training period and the travel and living expenses the manager(s) incur in connection with training.
You agree to replace a manager if we determine that he or she is not qualified to serve in this capacity at the STORE. We will furnish the same training program to one additional manager of the STORE per year that you hire after the STORE is open, without fee or other charge, subject to the schedules for the training program in effect from time to time. You will be responsible for the compensation of such managers during the training period and the travel and living expenses the managers incur in connection with training. We may require previously trained and experienced managers to attend periodic refresher training courses at such times and locations that we designate, not to exceed one such refresher training course during each calendar year. We may request that you give us reasonable assistance in training other KRISPY KREME STORE franchisees. If you agree to provide this assistance, we will reimburse you for your reasonable out-of-pocket expenses in providing such assistance.
Comment: This training section is quite generic and covers all the requirements of the franchisee to attend the training program. What’s interesting is that the franchisor may request the help of its franchisees from time to time to train other store managers and compensate the franchisees for their time. Re-training is required when and if the franchisor introduces a new computer system, product line, or other operational tool or service requiring franchisee participation.
